Mahindra Holidays

  • Mapping typical lifecycle & major events
  • Analyze opportunities for Proactive Service Management, define desired processes needed based on outcomes
  • Identifying gaps in Member Profiling & Data capture, and define steps & processes needed to enrich Data
  • Study existing CRM & other allied systems for an ability to support Data Capture & Analytics
  • Define Outcomes OR Measures for new processes
  • Define a roadmap for implementation & pilot design
  • Project Details

  • Date April 12, 2019
  • Client
  • Category hospitality,
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