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Mahindra Holidays
- Mapping typical lifecycle & major events
- Analyze opportunities for Proactive Service Management, define desired processes needed based on outcomes
- Identifying gaps in Member Profiling & Data capture, and define steps & processes needed to enrich Data
- Study existing CRM & other allied systems for an ability to support Data Capture & Analytics
- Define Outcomes OR Measures for new processes
- Define a roadmap for implementation & pilot design
Project Details
- Date
April 12, 2019
- Client
- Category
hospitality,
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