Service Solutions understands the specific commercial, technical and collaboration challenges associated with projects. We provide advice on project delivery improvements, helping clients create long-term value in developing and managing their assets. We are committed to delivering value to our clients and ensuring long-term success.
Our focus is to create and implement customized solutions across Service Consulting, Quality, Outsourcing & Technology.
Reach out to us to improve your business performance, innovate and grow, reduce costs, leverage talent and transform your organisation.
Focuses at setting up the strategic & policy level framework by defining the
- Service Processes
- Budgeting & Forecasting
- Policy yardstick
- Elaborating the intended Quality standards
Designing key processes and defining the appropriate standards for all key processes like Acquisition, Billing & Service, UAT, Call centre, Quality, Training, Back Office, Collection, Retention, etc.
We also re-engineer existing processes. This is done through an inclusive approach by taking individual feedback and facilitating the right platform for all the key stake holders, this is essentially required to ensure that processes deliver the expectations.
Study existing operations to provide insights & intelligent solutions. Some of the common challenges are mentioned below:
- Increase Revenue In Contact Center
- FCR (First Call Resolution) & OCR (On Call Resolution) analysis
- Cut Costs But Maintain Service Levels
- Fix Service Levels
- Improve Workforce Management
- Get to the Next Level
- Workflow design analysis
The objective is to audit & measure performance as well as analyse it for improvement or alignment need in either the design or practice. It entails an extensive internal and external analysis.
- Focussed Groups
- Mystery Audits for Self, Competition & Best In class
We undertake the journey of transformation for the organizations which have grown to a size that now requires “Processes” to take over rather than individual’s attention. It requires a step-by-step approach to build an objective performance oriented culture.
- Setting up Performance Management System
- Organizational alignment of the middle management
- Imparting basic communication and self-organizing skills