Service Solutions is represented by Arti Prakash (Investing Partner) and Vijay Jassal (Managing Partner).
Arti has more than 30 years of experience across geographies in varied industries. She has successfully managed service at key management positions across Telecom, Financial Services, BPO & Hospitality in past employments. During her tenure as Vice President of Customer Service for the world’s largest financial service & telecom companies, her leadership was instrumental in creating and implementing a common vision, mission, strategy and processes across the country’s various service channels. She managed and delivered key organization initiatives in Outsourcing & Automation projects in her job assignments. Her passion is to design Service as the core of the Business strategy. Her key areas of specialization are Service & Business strategy, planning Service Delivery via contact centre & alternate channels & service quality.
Vijay brings with him 25 years of experience to Service Solutions. He has successfully managed customer service roles at senior positions in Telecom & Hospitality. His tenure brings with him, the art of managing large & transaction-oriented operations with the finesse in serving end customers through effective operational conceptualization, implementation and overall management. He has always effectively used the organization’s frontline to build equity with the organization’s customers and hence developed people management as a core strength. His skills in planning implementation and overall management have been honed in managing large & fast-growing service sector that has both a mass & HNI customer base. The understanding of end to end delivery in service processes, contact centre & support operations are his key strengths.