Bringing the entire organization on the same page of internal/external customer service through an intensive workshop and follow ups over 6 to 9 months
- The workshop is highly focused and the output is very clear and tangible solutions to the problems faced by various departments.
- After an intense inter-departmental brainstorming session clear actionables are drawn and responsibilities are assigned.
- The finally agreed outcomes are then presented to the Business Head / Decision Maker who moderates & okays the action plans.
- These actionables are then monitored by us from the outside and work-shopped again at regular intervals.
- You will learn how to…
- Having a unified view of the customer