Mahindra Holidays

 Mapping typical lifecycle & major events
 Analyse opportunities for Proactive Service Management, define desired
processes needed based on outcomes
 Identifying gaps in Member Profiling & Data capture, and define steps &
processes needed to enrich Data
 Study existing CRM & other allied systems for an ability to support Data
Capture & Analytics
 Define Outcomes OR Measures for new processes
 Define roadmap for implementation & pilot design