service solutions projects

Mahindra Holidays

 Mapping typical lifecycle & major events
 Analyse opportunities for Proactive Service Management, define desired
processes needed based on outcomes
 Identifying gaps in Member Profiling & Data capture, and define steps &
processes needed to enrich Data
 Study existing CRM & other allied systems for an ability to support Data
Capture & Analytics
 Define Outcomes OR Measures for new processes
 Define roadmap for implementation & pilot design

  • Project Details

  • Date March 5, 2019
  • Client Mahindra Holidays
  • Category hospitality,
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