Softage India Pvt Ltd

Service audit – Experience & Standardization. Recommendations on service improvement, standardization & technology deployment

 Customer life cycle management  Customer retention program  Revenue optimization  Customer segmentation

  Mystery dining Up-sell & cross-sell training Frontline training

 Improving retail experience  Customer relationship model for repeat business  Improve visibility and reach

 Mystery dining  Guest retention  Up-sell & cross-sell training  Frontline training  Market research: Territory potential  Competition benchmarking

 Mapping typical lifecycle & major events  Analyse opportunities for Proactive Service Management, define desired processes needed based on outcomes 