Softage India Pvt Ltd

Management Development Programme Organizational restructuring Skills training: Team building, quality improvement tools, presentation skills

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Centre For Sight

Service audit – Experience & Standardization. Recommendations on service improvement, standardization & technology deployment

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Mapping typical lifecycle & major events Analyze opportunities for Proactive Service Management, define desired processes needed based on outcomes Identifying gaps in

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service solutions Projects

 Customer life cycle management  Customer retention program  Revenue optimization  Customer segmentation

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service solutions Projects

 Improving retail experience  Customer relationship model for repeat business  Improve visibility and reach

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service solutions projects

 Mystery dining  Guest retention  Up-sell & cross-sell training  Frontline training  Market research: Territory potential  Competition benchmarking

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service solutions projects

 Mapping typical lifecycle & major events  Analyse opportunities for Proactive Service Management, define desired processes needed based on outcomes 

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service solution projects

  Detailed pre-launch assessment and alignment of all Telecom processes ( as well as key inter-function linkages) including mystery audits, testing &

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