service solution projects

3 telecom,Indonesia

 

  • Detailed pre-launch assessment and alignment of all Telecom processes ( as well as key inter-function linkages) including mystery audits, testing & competition benchmarking 
  • Establishing key metrics for the Service Operations teams focussing on Cost efficiencies
  • Proposal evaluation for the call center & technology outsourcing 
  • Budgeting & forecasting
  • Optimization of the existing call center & walk-in performance on key metrics
  • Project Details

  • Date March 5, 2019
  • Client 3 telecom, Indonesia
  • Category telecom,
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