Basics corporate etiquettes to impart professionalism and higher morale.

Methodology

  1. Interactive methodology involving activities, role-plays.
  2. Life-like situations simulated to ensure practical application of concepts. The programme emphasizes in developing the individual in coping with actual situations and not just text book methodology.

Key Takeaways

  • You will learn how to…
    • Gain self confidence
    • Influence others by getting your ideas across
    • Receive developmental feedback on your personal style

Learning Objectives

  1. The Importance of Business Etiquette
  2. Creating an Effective Introduction
  3. Making a Great First Impression
  4. Using Business Cards Effectively
  5. Office etiquettes
  6. Remembering Names
  7. Grooming
  8. Business Email Etiquette
  9. Telephone Etiquette

Effective Customer Handling - Duration 21 Hours

Effective Customer Handling