Bringing the entire organization on the same page of internal/external customer service through an intensive workshop and follow ups over 6 to 9 months

Methodology

  1. The workshop is highly focused and the output is very clear and tangible solutions to the problems faced by various departments.
  2. After an intense inter-departmental brainstorming session clear actionables are drawn and responsibilities are assigned.
  3. The finally agreed outcomes are then presented to the Business Head / Decision Maker who moderates & okays the action plans.
  4. These actionables are then monitored by us from the outside and work-shopped again at regular intervals.

Key Takeaways

  • You will learn how to…
    • Having a unified view of the customer

Customer Centricity - 2 days, usually at an offsite location

Customer Centricity