Service Solutions started in 2007 with Consulting Initiative focusing on three key aspects-
- Service as a strategy for a business edge
- Service as a tool for customer relationships
- Service as the core of all operational nuts & bolts that drive efficiency
We are performance-oriented professionals with broad & in-depth knowledge of business issues and a deep understanding of specific industries like telecom, banking & financial services, retail healthcare and hospitality in particular.
Service Solutions is about customer service and aims at helping organizations in optimizing costs, setting-up & outsourcing operations, improving the quality & efficiency of service.
We aim to add value through strategic participation in organizational KPIs & operational management, enabling better focus on specific operational challenges, to which we bring our expertise.
Focus on optimizing operational performance, by providing external expertise, outsourcing & ‘solution finding’ that aims to deliver on efficiency combined with service quality.
Understand & provide relevant information on operations (in the context needed) giving organizations the ‘best practice’ recommendations needed to improve and maintain service quality. As a logical next step, we provide support on Process analysis & feedback, as well as partnering you on implementing the changes & improvements going forward.
Service Solutions has successfully consulted organizations on service strategy, budgeting, forecasting, optimizing operations, quality & training in India, Far East & Middle East.